E-mail arrives.
Me: (all in my head) Ooh…oh! Another request for feedback. How was it for me?
Delete.
Next day…e-mail arrives: Reminder: we would love to hear your feedback.
Delete.
Two days later…e-mail arrives: Your feedback is important to us.
Thinks: Really? How come? What do you do with the feedback your customers provide? I ask because all the times I’ve left feedback, I never hear anything back. From anyone. No matter the feedback-asker. So tell me, why would I waste my valuable time providing you with feedback each and every time I purchase something or you deliver something or I call you to ask you something which you answer successfully? Do I look like your manager? Or someone who works in HR? With all their “Let’s do 360-feedback! Yay! Kumbaya!”
Delete.
No! None of the above. I will manage you though…if you are providing your customers with a reasonably good service or product — and they keep coming back to you for more — you must be doing something right, right? So, take the “no news” as “good news”, dude. I know how to return a defective product and request a refund if I need to. And I know that if you sell me crap and your service is crap, I’ll go somewhere else. You should already know all this, too. Right?
Now: (all in my head) Ooh, here’s an idea! Next time I’m asked for feedback via e-mail, I should reply with a link to this.